Careers

We are currently hiring for the following positions. If interested, please mail your resume to careers@silvanlabs.com with the job code as the subject.
Sales/ Marketing Engineers [Job code: SM001]

Qualification :
  • BE in Electronics, Electrical, Mechanical, Civil Engg. and MBA in marketing.
  • 2-5 years of experience.
  • Experience in selling automation, security and networking products.
  • Good network with builders, architects, security consultants, electrical consultants, project management consultants, etc.
  • Pleasant personality and excellent communication skills.
  • Good knowledge of Windows, Excel, Power Point , Autocad.

Requirements :
  • Marketing and Selling of Home automation and Security Solutions.
  • Working with customers on understanding requirements.
  • Making technical and commercial proposals.
  • Managing channel partners and relationship.
  • Generating various reports and analyzing for the business development.
  • Good team player going well with internal technical and installation team.
  • Willing to travel outstation.
  • Knowledge of CRM is nice to have.

Job Locations :- Western Region – Mumbai, Pune Base
Northern Region – Delhi Base
Southern Region – Bangalore, Chennai base
Sales/ Marketing Managers [Job code: SM002]

Qualification :
  • BE in Electronics, Electrical, Mechanical, Civil Engg. and MBA in marketing.
  • 6-10 years of experience.
  • Experience in selling automation, security and networking products.
  • Good network with builders, architects, security consultants, electrical consultants, project management consultants, etc.
  • Pleasant personality and excellent communication skills.
  • Good knowledge of Windows, Excel, Power Point, Autocad.

Requirements :
  • Marketing and Selling of Home automation and Security Solutions.
  • Working with customers on understanding requirements.
  • Making technical and commercial proposals.
  • Managing channel partners and relationship.
  • Generating various reports and analyzing for the business development.
  • Good team player going well with internal technical and installation team.
  • Willing to travel outstation.
  • Knowledge of CRM is nice to have.
  • Analytical skill for competition and market intelligence gathering.

Job Locations :- Western Region – Mumbai, Pune Base
Northern Region – Delhi Base
Southern Region – Bangalore, Chennai base
Partner Development Manager – Bangalore[Job code : SM003]

Specific Duties include :
  • Strategic planning, development and management of key partners.
  • Develop Creative ways to manage, train and involve partners.
  • Improve partner engagement and facilitate organic growth.
  • Take ownership of partner issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop plans and goals for partners, procedures for information exchange and health of customer pipeline, policies and standards.
  • Keep accurate records and document partner development actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop secondary sales executives and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Candidates will possess :
  • Proven ability to lead and manage partners with good leadership skills.
  • Ability to work in a team cohesively and also independently with strong initiative and proactive involvement.
  • Strong partner relationship management, with ability to inform and persuade people.
  • Strong written and verbal communication skills, able to deliver clear, concise information to partner in timely manner.
  • Exceptionally detailed oriented and organised, ensuring quality and consistent output.
  • Ability to effectively solve problems, make decisions and take actions, exercising solid independent judgment.
  • Technical Knowledge about the Home Automation system or worked in similar industry for 4-5 years.
  • Able to develop or guide on development of technical and non-technical training material for the partners from time to time.
  • Working knowledge of databases and tools and computer applications.
  • Awareness of industry’s latest technology trends and applications.
  • Advanced troubleshooting and multi-tasking skills.
  • B.Tech Degree in IT, Electronics, Mechanical, etc.
System Engineer / Support Engineer [Job code: C3PMPC104]

Roles & Responsibilities :
  • Provide project coordination at the site
  • Should be working with 2-3 electricians to guide Home Automation conduit, cabling, installation & commissioning
  • Should be well versed in written as verbal communication
  • Knowledge of Kannada, Tamil or Telgu is a big plus
  • Should able to understand autocad drawings and instruct electricians accordingly
  • Should be a good team player, as the work demands to work with technicians, test engineers, auto-cad designers
  • Willing to work on Weekend Shifts on routine basis.

Qualifications :
  • BE/ME in Electrical, Electronics, Computer Science or related field
  • 1-4 years of experience in product installation, Autocad drawings, Home Automation, BMS, Data networking etc
  • Excellent Communication Skills
  • Must be willing to travel to site(both within and outside Bangalore), if required
Project Manager [Job code: C3PMPC308]

Roles & Responsibilities :
  • Manage a team of Field Engineers, Autocad draftman & Technicians to coordinate the installation of Home Automation System
  • Estimate resource & material requirements
  • Capture all requirements and keep all stakeholders posted about all the changes
  • Should be well versed in written as verbal communication
  • Knowledge of Kannada, Tamil or Telgu is a big plus
  • Should able to understand autocad drawings and instruct electricians & site engineers accordingly
  • Should be a good team player, as the work demands to work with site engineers, technicians, test engineers, auto-cad designers

Qualifications :
  • BE in Electrical, Electronics, Computer Science or related field
  • MBA in operations is a big plus
  • 3-8 years of experience in product installation, autocad drawings, home automation, BMS, networking, etc
  • Excellent Communication Skills
  • At least 2 years of Experience of leading a team of 4 to 10 members is required.
  • Must be willing to travel to site(both within and outside Bangalore), if required
  • It is a customer facing role and it may require to work on Weekend shifts
  • PMP certification is a big plus
Support Manager [Job code: C3PMPC309]

Roles & Responsibilities :
  • Manage a team of L0, L1, L2 & L3 support engineers
  • Must have hands on experience on troubleshooting and fixing networking, BMS & home automation systems
  • Should be well versed in written as verbal communication
  • Knowledge of Kannada, Tamil or Telgu is a big plus
  • Should able to understand autocad drawings, datasheets, release notes and instruct support engineers accordingly
  • Must be willing to keep learning about new systems and keep training the entire support team with the new changes
  • Must have prior experience of managing/leading a customer support team

Qualifications :
  • BE in Electrical, Electronics, Computer Science or related field
  • MBA in operations is a big plus
  • 3-8 years of experience in customer support, product installation, autocad drawings, home automation, BMS, networking, etc
  • Excellent Communication Skills
  • At least 2 years of Experience of leading a team of 4 to 10 members is required.
  • Must be willing to travel to site(both within and outside Bangalore), if required
  • It is a customer facing role and it may require to work on Weekend shifts
  • PMP certification is a big plus
Store Manager [Job code: C3PMPC310]

Roles & Responsibilities :
  • Manages inventory of Silvan manufactured as well as 3rd Party Components
  • Handles returns, availing warranty (in case of damaged 3rd party components), driving RCA (in case of damaged Silvan manufactured products)
  • Maintains quality records
  • Performs vendor management – vendor selection, price negotiation, sample procurement, product evaluation etc.
  • Manages supply v/s demands
  • Maintains minimum inventory

Qualifications :
  • 3-8 years of experience in handling store, managing vendors, negotiating price, selecting vendors etc.
  • Excellent written and verbal communication skills
  • Exposure to working on any standard ERP tool
  • Prior experience in any e-commerce warehouse is a big plus
Project Engineer/Coordinator [Job code: C3PMPC208]

Roles & Responsibilities :
  • Provide project coordination at the site
  • Should be working with 2-3 electricians to guide Home Automation conduit, cabling, installation & commissioning
  • Should be well versed in written as verbal communication
  • Knowledge of Kannada, Tamil or Telgu is a big plus
  • Should able to understand autocad drawings and instruct electricians accordingly
  • Should be a good team player, as the work demands to work with technicians, test engineers, auto-cad designers

Qualifications :
  • Diploma or BE in Electrical, Electronics or related field
  • 2-8 years of experience in product installation, Autocad drawings, Home Automation, BMS etc
  • Excellent Communication Skills
  • Experience of leading a small support team is a plus
  • Must be willing to travel to site(both within and outside Bangalore), if required
  • Experience of leading a team of 3-5 engineers/technicians is a big plus
  • PMP certification is a big plus
SOFTWARE ENGINEER / TEST ENGINEER [Job code: SDE01]

Roles & Responsibilities :
The candidate will build, maintain & execute comprehensive test cases, test procedures and verify that the software releases are complying with requirements specification. He/she will configure the home automation system and execute the test cases. Also he/she should be able to reproduce, diagnose and document/report software defects using the management tools under use..

Requirements :
  • Must have experience in web application testing and mobile app testing
  • Ability to analyze requirements and design suitable test cases
  • Ability to develop, execute test cases, debug and log defects
  • Knowledge on Linux Shell Scripting, html, and xhtml programming
  • IP networking basics
  • Knowledge of API Testing will be an added advantage
  • Ability to work both independently and collaboratively as needed
  • Detail oriented with attention to proper defect creation specifics
  • Good verbal and written communication skills

Desirable :
  • Fair idea on testing approaches such White box and black box testing
  • Reasonable knowledge of software life cycle

Qualification :
  • Bachelors’ degree in Computer Science, Information Technology or Electronics & Electrical Engineering with a good academic record.
  • 2 -3 years of relevant experience.
Software Engineer [Job code: SWE01]

Responsibilities :
  • Working knowledge with configuration management, and bug tracking.
  • Scripting using Perl/ Python.
  • Understanding of ARM processor architecture.

Qualifications :
  • 0-3 years experience in embedded software.
  • Strong programming and problem solving skills.
Software Engineer – Product Realization

Roles & Responsibilities :
This role involves working as embedded firmware engineer as part of the PRT. The person will be involved in developing, modifying and maintaining some of the embedded software developed for the products developed by the PRT. He/she will also be involved in new projects and in developing firmware to validate the hardware, developing manufacturing diagnostics and software for test jigs.

Requirements :
  • Strong C programming skills.
  • Good design, coding, optimization, and debugging skills.
  • Ability to verify software using debuggers, emulators, simulators, and logic analysers.
  • Good understanding of microcontrollers (8051 or other) and/or ARM processor architecture and experience in product development based on them.
  • Hands on Linux development skills.
  • Low level device driver development experience.
  • Debugging the issues related to Hardware and firmware.

Desirable :
  • Experience with configuration management tools and bug tracking systems (Eg. SVN and Trac).
  • Working knowledge in scripting and automation using Perl/ Python.
  • Good communication and interpersonal skills.
  • Good team Player and independent performer.

Qualification :
  • Bachelor’s degree in Electronics, Communications or Computer Science with a good academic record.
  • Around 3 years of experience.
Senior Software Engineer [Job code: SDE03]

Roles & Responsibilities :
  • Architect, design, implement and test code using node.js and MySQL applications
  • Write detailed specifications given a set of high level requirements
  • Implement new features and debug and fix issues from field

Requirements :
  • 1- 2 yrs experience in Node.js /SQL Server 2005-2008
  • Experienced in cloud base application
  • Ability to design/ implement code for cloud application
  • Experience in writing business logic applications
  • Has experience in working with highly scalable application handling 10,000 clients or more.
  • To work independently given high level specification.

Desirable :
  • Has experience in Javascript/ html/CSS.
  • Ability to work with related tools.

Qualification :
  • Bachelor Degree in Computer Science/Information Technology or Equivalent.
  • 4-6 yrs of industry experience.
Technical Architect [Job code: SDE04]

Roles & Responsibilities :
He/she needs to deliver solutions around iOs / Android App / Cloud and its integration with the existing cloud services and Silvan Home Automation Controller. This role will lead a team of 4 – 6 members and will also be responsible for project development within the team as well as deliveries from other Silvan team and 3rd party developers. He/ She need to keep pace with the changing technologies and keep the Silvan team upbeat with the technology in this domain.

Mandatory Skills :
  • Min 4 yrs experience in Ios/Android
  • Should have Application development experience (Native/ Hydbrid Programming)
  • Should have Application development experience, must have demonstrated the work in Google play store /Ios.’
  • Has work experience in a IT industry.
  • Project Management skill.
  • Any certification from Google/Apple on Application development.
  • Knowledge on cloud(Google App engine).
  • People Management

Qualification :
  • BE in Computer Science, Electrical & Electronics
  • 6-8 years relevant experience
  • Good Communication Skills
Back-end software Developer [Job code: SDE05]

Roles & Responsibilities :
  • Understand the requirement.
  • Design and development of S/W.
  • Unit testing.

Mandatory Skills :
  • Must have experience in Linux Shell Scripting.
  • Must have experience in C Coding.
  • Ability to analyze requirements and design.
  • Ability to work both independently and collaboratively as needed.
  • Fair idea on testing approaches such White box and black box testing.
  • Reasonable knowledge of software life cyclel
  • Reasonable Knowledge of web designing, (html,javascript,css).

Qualification :
  • BE in Computer Science, Electrical & Electronics
  • 3-4 years of software development experience
  • Good Communication Skills
UI Developer/Web Developer [Job code: SDE06]

Roles & Responsibilities :
  • Will be responsible for managing, developing, maintaining & deployment of the User Interface.
  • Unit-Test code for robustness,including edge cases,usability and general reliability.
  • Work on bug fixing and improving application performance.
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
  • Present design work to the product and business teams for review and feedback

Mandatory Skills :
  • Good JavaScript experience with Web Application development
  • Front-end design skills in building modern User Interface is a plus
  • In-depth knowledge of UI design processes and methodology (user-centered and iterative design).
  • Ability to create CSS and HTML for web applications while providing support for mobile and tablet devices.
  • Proficient in HTTP protocol, REST APIs, JSON
  • Deep understanding of core UI concepts:
  • Cross-browser compatibility
  • Implementing responsive design
  • Front-end Performance
  • Experience with the following technologies is preferred:
    • HTML5.0,CSS3.0.
    • Javascript and Advanced Javascript library(like Node Js/knockout Js/Backbone Js)
    • Responsive Web Design
    • Angular JS
    • BootStrap
    • Jquery
    • Ajax
    • Photoshop, Adobe illustrator.

Qualification :
  • BE in Computer Science, Information Technology
  • 2+ years of experience on web development
  • Good Communication Skills
Senior Software Engineer – Embedded – Bangalore : [Job code: SDEO7]

Specific duties include :
  • Architect, design, implement software for embedded systems.
  • -Develop , test and release software from high level requirements.
  • -Implement new features and debug and fix issues from field.
  • 2-3 yrs experience in Microcontroller programming using C as programming language.
  • Experienced in ARM, MIPS or similar microcontrollers.
  • Ability to design, implement and unit test code for embedded systems.
  • Ability to program peripherals like UART, I2C, Timers, PWMs, etc.

The ideal candidate will possess :
  • Has experience in using test tools for simulated testing.
  • Experience in using wireless technologies like Zigbee, WiFi, etc.
  • Experience in domains like Home Automation, Security systems.
  • Bachelor Degree in Computer Science/Information Technology or Equivalent.
  • 2 to 3 yrs of industry experience.
Android and iOS App Developer: Bangalore [Job Code: SDEO8]

Specific duties include :
  • Understand the requirement from customer.
  • Design and development of S/W.
  • Make sure that the GUI and functional requirements of the App is as per the requirements given.
  • Make sure that the android and IOS versions of the App are equivalents of each other.
  • Bug fixes.
  • Unit testing.

The ideal candidate will possess :
  • 3-4 years software developer as the primary job role.
  • Experience in developing hybrid apps for Android and IOS.
  • Must have experience in Cordova, Onsen framework, Angular, Bootstrap.
  • Knowledge of sqlite and sql database.
  • Must have experience in uploading ios and android app in App store and Play store.
  • Should have at least 2-3 apps that are live on play store and apple app store.
  • Ability to analyze requirements and design.
  • Ability to work both independently and collaboratively as needed.
  • Good verbal and written communication skills.

Desired Skills also include :
  • Fair idea on testing approaches such White box and black box testing.
  • Reasonable knowledge of software life cycle.
Hardware Engineer

Roles & Responsibilities :
The candidate will have exposure to all aspects of the design and prototyping of one or more products. He/She will be responsible for the electronic design, including schematic capture, component selection and purchase, layout, prototyping and bring up of the concerned products. He/she will interact with others in the team for the mechanical design and prototyping aspect of the products. The candidate will also interact with the production staff of the 3rd party electronic manufacturing house to get the product manufactured.

Requirements :
  • Good working knowledge of board level design using microcontrollers and/or SOCs
  • Good working knowledge of power supply design using regulators and DC-DC controllers.
  • Good working knowledge of one or more communication interfaces such as RS-232, RS-485 and Ethernet.
  • Experience in bringing up and debugging of various kinds of circuits.
  • Hands on knowledge of ORCAD and PCB layout criteria for digital and analog circuits.
  • Good experience in using various lab tools and programming tools.

Desirable :
  • Understanding of PCB layout requirements and tools.
  • Understanding of wireless technologies such as IEEE802.11bgn, Bluetooth, Zigbee etc.
  • Exposure to electronics manufacturing companies.
  • A team player with good communication and interpersonal skills.

Qualifications :
  • Bachelors’ degree in Electronics, Communications or Electrical Engineering with a good academic record.
  • 1-4 years of experience in product installation, Autocad drawings, Home Automation, BMS, Data networking etc
  • Excellent Communication Skills
  • 2-4years with relevant experience.
System Engineer / Support Engineer [Job code: C3PMPC104]

Roles & Responsibilities :
The person will take full responsibility for manufacturing and quality assurance of products that come out of the PRT. He/she will work closely with Electronic Manufacturing Services (EMS), component and mechanical enclosure vendors for production purposes. The person will float enquiries, review offers technically and commercially and negotiate with different vendors. He/she will search for new sources of components and services, identify potential suppliers, and develop them in order to meet the product requirements. The person will ensure continuous monitoring of cost of product to ensure overall cost within estimates. He/she will be responsible for quality assurance and control of the products and will undertake the development and deployment of test jigs required for this purpose.
Requirements :
  • Good experience in managing outsourced electronic manufacturing. Must have dealt with different EMS vendors in earlier jobs.
  • Hands-on experience in ensuring quality of finished electronics products.
  • Good knowledge and experience in electronics components procurement. Must have knowledge of different vendors and their distributors.
  • Good knowledge and experience in manufacturing of mechanical enclosures. Must have contacts with different mechanical manufacturers.
  • Prior experience in managing the supply chain and planning manufacturing activities in a systematic manner.
  • Prior successful track record in developing & executing delivery, cost & quality management processes /systems.
  • Track record in identifying new or alternate strategic sources for cost reduction & quality improvement.

Qualifications :
  • Bachelors’ of Engineering (Electronics) candidates with 5 or more years of relevant experience in a electronic manufacturing industry (electronics).
Board Design Engineers [Job code: BDE01]

Requirements :
  • 5+ years of experience in board-level design.
  • Good working experience on high-speed digital and mixed-signal design.
  • Good knowledge of SI and EMI/ EMC issues.
  • Experience with CPLD and FPGA design (desirable) including RTL coding in VHDL/ Verilog.
  • Working knowledge of layout-related issues.

Qualifications :
  • Degree in Electrical or Electronics and Communications with good academic records.
Hardware Validation Engineer : Location : Bangalore (Job code: HWE02)

  • Schematic Diagrams Generation.
  • Component Selection.
  • Knowledge of PCB Layout and Editing.
    • Stacking
    • Signal Integrity
    • Antenna layout reviews
  • BoM Creation – PCB Footprints / Sourcing techniques.
  • Cost Analysis – both sub system and Full system.
  • Electrical Measurement Techniques.
  • Test cases and plan creation.
  • Test jigs Design.
  • RF and WiFi evaluation in a system.
  • Board bring-ups.
  • Bring-up of systems.
  • Maintenance of the Equipments/ Board /Systems.
  • Automation of the measurement.
  • Characterization of the subsystem and Full systems.
  • Thorough knowledge of equipments in use.
  • Report Generation.
Board Design Engineers [Job code: BDE01]

Requirements :
  • Accounting of Various Transactions & Program wise entries – Cash/Bank/Sales/Purchase etc
  • Verification
    • Payment terms and conditions
    • Number sequence
    • Tax details etc.
    • On Purchase orders and contracts
  • Maintaining all accounting documents like vouchers, Bills, Receipts, etc. relevant to the transactions updated.
  • Statutory / Taxes:
    • Ensuring compliance of full statutory requirements relevant
    • Independent handling and Filing VAT return ,Service tax return, TDS payment and , EPF, ESI and Professional Tax, Labour department on monthly / Queerly and half yearly and yearly. Maintaining books of records for the same
  • Audit and reconciliation etc

Qualifications :
  • B.Com with 3-5 years experience
Customer Support Representative [L1]

Roles & Responsibilities :
  • Provide remote trouble-shooting to customers.
  • Respond to emails and calling up the customers to get resolve the issues.
  • Troubleshoot system and network problems, and diagnosing and solving hardware or software faults.
  • Proper recording and scrutiny of the complaints received.
  • Use process knowledge in replying to customers.
  • Escalate complex issues to L2 and get them resolved within the SLA decided.
  • Efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Following up with customers and taking feedback.
  • Rapidly establish a good working relationship with customers

Requirements :
  • 0-1 year of experience in technical support.
  • Outstanding communication (written and oral) and interpersonal skills enabling one to deal with customer professionally.
  • Creative problem solving skills.
  • Should have understanding of basic networking (protocols, IPv4, Router configuration etc), application download and installation in Android and iOS devices.
  • Knowledge of Kannada, Tamil or Telugu is a big plus.
  • Should be a good team player
  • Willing to work on weekend shifts on rotational basis(with 2 days off)
  • Will be working in Day shifts on a rotational basis (Morning and Afternoon shifts)

Qualification :
  • BCA/Diploma in Electrical, Electronics or Computer Science.
Technical Support Engineer [L2]

Roles & Responsibilities :
  • Provide telephonic support from office.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Providing support, including procedural documentation and relevant reports.
  • Working continuously on a task until completion.
  • Prioritizing and managing many open cases at one time.
  • Rapidly establishing a good working relationship with customers.
  • Testing, evaluating and debugging Silvan security systems to resolve issues.

Requirements :
  • 1-2 years of experience in technical support.
  • Excellent communication skills
  • Should have understanding of basic networking (protocols, IPv4, Router configuration etc), application download and installation in Android and iOS devices.
  • Knowledge of Kannada, Tamil or Telugu is a big plus.
  • Must be willing to travel to site(both within and outside Bangalore), if required.
  • Should be a good team player.
  • Willing to work on weekend shifts on rotational basis (with 2 days of)
  • Will be working in Day shifts on a rotational basis (Morning and Afternoon shifts)

Qualification :
  • BE/Diploma in Electrical, Electronics or Computer Science.
Customer Support Manager- Bangalore [Job code: CSM03]

Specific Duties include :
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Candidates will possess :
  • Proven working experience as a customer service manager for 5-6 years.
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques.
  • Proficiency in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • B.Tech Degree in IT, Electronics, Mechanical etc preferred or BS degree in Business Administration or related field.
Assistant Mgr/Mgr- Operations – Bangalore : [Job Code: C3PMC2011]

Specific Duties include :
  • Plan and execute day to day procurement and logistics tasks with store in-charge, project managers & customers.
  • At least 4 years of relevant work experience in general operations including procurement, logistics, vendor development and inventory management.
  • Has managed critical operational processes with SLA responsibility.
  • Conducting regular cost control/reduction program, vendor selection/evaluation programs, quality improvement drives.
  • Preparing procurement plan and tracking operational efficiency on regular basis.
  • Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with all the stakeholders.
  • Excellent written and oral communication skills.

Candidates will possess :
  • BE/BCA/MBA, Certification in process excellence (PMI, Lean, Six Sigma, Logistics Management).
  • MBA in operations is preferred.
  • Knowledge of Kannada, Tamil or Telgu is a big plus.
  • Strong negotiation skills.
  • It is a customer facing role that requires working 6 days a week.
Support Manager [Job code: C3PMPC309]- Bangalore- [Job code: C3PMC2012]

Specific Duties include :
  • Manage a team of L2 support engineer, system engineer and technicians.
  • Must have hands on experience on configuring, troubleshooting and fixing networking, BMS & home automation systems.
  • Should be well versed in written as verbal communication.
  • Knowledge of Kannada, Tamil or Telgu is a big plus.
  • Should able to understand autocad drawings, datasheets, release notes and instruct support engineers accordingly.
  • Must be willing to keep learning about new systems and keep training the entire support team with the new changes.
  • Must have prior experience of managing/leading a customer support team.

Candidates will possess :
  • BE in Electrical, Electronics, Computer Science or related field.
  • MBA in operations is a big plus.
  • 3-8 years of experience in customer support, product installation, autocad drawings, home automation, BMS, networking, etc.
  • Excellent Communication Skills.
  • At least 2 years of Experience of leading a team of 2 to 5 members is required.
  • Must be willing to travel to site(both within and outside Bangalore), if required.
  • It is a customer facing role that requires working 6 days a week.
Product Specialist – Operations Team – Bangalore: [Job code : C3PMC2013]

Specific Duties include :
  • Evaluate, configure and test newIoT and home automation products and solutions.
  • Execute competitor product benchmarking activities.
  • Perform physical test and benchmarking of home automation products and competitive intelligence gathering.
  • Identify the test cases/performance evaluation criteria.
  • Conduct regular training for internal teams as well as technical teams of partners/customers.
  • Summarize product description, features, competitive analysis and architectures in form of white papers and training slides.
  • Should be a subject matter expert of at least one home automation sub-domain, i.e. safety products, CCTV, lighting, entrance management, building automation system etc.
  • Should be able to work as an individual contributor.

Candidates will possess :
  • BE/ME in Electrical, Electronics, Computer Science, Information Technology or related field.
  • 2-5 years of experience in networking products, CCTV, lighting, home automation, BMS, security products etc.
  • Knowledge of testing life cycles, testing strategies, testing tools amp test system designs.
  • Excellent communication & reporting Skills.
  • Must be willing to travel to site(both within and outside Bangalore), if required.

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