FAQ

We figured you would have questions, hence we addressed a few common ones here.

Q: What is Home Automation?
Ans: Put simply, Home Automation is a solution meant to make your life more safe, secure and comfortable.

Home Automation allows you to monitor and control your home from a single, centralized location. You can check if your home is safe and secure, verify who is at your door, turn on your lights and air conditioners, or open your drapes at the touch of a button.

Silvan provides a home automation system that comprehends and adapts to the Indian lifestyle and expectations.
Q: What are the different components of Home Automation?
Ans: Silvan Smart Home Automation Solutions can be divided into the following:
  1. Entrance Management – Know, at all times, who enters and exits your home.
  2. Safety Management – Benefit from our Gas leak Detector, Fire and Smoke Detector, Panic Switches, Medical Emergency Solutions.
  3. Security Management – Secure your home with our Surveillance Cameras, Intrusion Detection System.
  4. Convenience and Lifestyle – Control your electrical devices such as lights, fans, geysers, sprinklers, and curtains.
  5. Entertainment Management – Control your audio and video devices such as DVDs, media players, and TVs, and also create audio and video zones.
Q: Why do I need Home Automation for my daily chores?
Ans: In today’s day and age, home security is a concern for most people and this is where Home Automation makes all the difference. Silvan Smart Home Automation Solutions are capable of building security systems for you so you can lead a safe and worry-free life. With our automation, for instance, you can check whether a door in your house is open or shut, even when you’re not at home.

In addition to the features of safety and security that are mandatory for most users, Silvan’s home automation system eases your lifestyle by making the control of various devices in your home – lights, air conditioners, curtains, geysers and other devices – possible at your fingertips.
Q: What will happen if the Automation system has a failure? Will I have to live in dark?
Ans: No. Our system enables to continue using all the controls via traditional mode of operation
Q: What will happen if in future I want to buy a new iPad or phone, will my device still work with Home Automation system?
Ans: You will have to re-register the new device
Q: What is the guarantee and warranty on the product and devices?
Ans: Third party devices like cameras and sensors come with their own warranty. Silvan’s Home Automation system comes with a one-year warranty.
Q: What about maintenance? How easy of difficult will it be for me to maintain this system?
Ans: Home Automation is an active system and it needs to be maintained. But Silvan’s system does several things to ensure that you have a hassle-free maintenance when you install the system. For example: by allowing automation to work with any conventional switches, Silvan ensures that you do not depend on any one company for basic things like switches. The in-built fault-tolerance in the system ensures that in the event of automation system going down, all the actions in the home like operating lights, AC, opening doors, curtains etc can still be done manually. So this means that the basic services are not interrupted while maintenance has to be done. On top of it, a 24×7 Helpline from Silvan is about to go live in a few months time frame, ensuring customers to easy access to support. With proven track record of extremely high customer orientation, Silvan is one company you can trust for support.
Q: Will system work in case of power failure also?
Ans: Yes, the UPS shall enable the system to work even in case of power failure. The system has its own backup to manage the transition from mains to DG set power & backup
Q: How will I be able to control my smart home i.e through what medium?
Ans: The user interface for Silvan’s home automation system is provided by the app that runs on Android™ and Apple iOS™ smart phones and tablets. Also all the features will continue to work in the traditional way giving you an option of manual over write wherever required.
Q: Can light control be integrated with other controls?
Ans: Yes. Light controls can be integrated with other appliance controls to create mood lighting as well as lighting for other events. For example, in case of an intrusion, apart from the alarms, the lights will also automatically come on.
Q: What options of switches do I have in light control?
Ans: One of the big advantages of Silvan’s home automation system is that you can use your standard wall-mounted rocker switches seamlessly along with the automation system. An elderly person, who might not be familiar with the home automation system may opt to use the rocker switch, while a tech-savvy youngster toting the latest smart phone could do the same through an app.
Q: Can all type of lights be controlled by Silvan’s Home Automation system?
Ans: Silvan’s Home automation system can control incandescent lamps, fluorescent lamps, halogens, CFL’s and LED lamps. Both on/off and dimming control is possible for these lamps.
Q: Can I use any brand of appliances for AC, TV, Geyser for putting them under Silvan home automation control or do I need to contact you before finalising the brands?
Ans: For appliances such as AC and geysers, you can use any branded appliance that can be controlled using an Infra-Red remote. In case the appliance has not been supported by Silvan, one of our technical support staff will assist you to ensure that it is supported
Q: Can I monitor and control my home from anywhere? What will I require for that?
Ans: Yes, you can. You will need an always-on broadband connection at your home. You will also need your smartphone or tablet that will run Android™ or Apple iOS™ operating systems. Silvan’s app also needs to be downloaded and registered on these devices.
Q: Is Smart Home an indulgence or a necessity?
Ans: It used to be more of an indulgence. But now with costs coming down, user experience simplified, and with focus on real issues of safety, security, convenience and energy conservation, it is fast becoming a necessity.
Q: My family has members in various age groups: teenagers to elderly parents. I am not sure if automation is a good idea in this scenario
Ans: The beauty of Silvan’s system is that it enables co-existence of modern and traditional way of living and does not alienate any section of the house-hold. By ensuring that manual operation of all functions are still on even in automation mode, people who are not comfortable with using technology do not have to use it, whereas people who can take advantage of that can use it to ease their lives. On top of it there are several things which happen without user involvement, where tech-savviness of the home-owner does not matter. Example: various pre-set operations can run in scheduled mode, security profiles can be scheduled to handle home’s security, location based service etc.
Q: Is automation system meant only for homes?
Ans: Silvan’s automation system is meant for homes and also for communities. The glue which binds homes into a Smart Community is Silvan’s Integrated Property Service Manager (IPSM) technology
Q: How seamless would the execution be keeping in mind the different parties involved like that of interior designers, electricians, architects etc.?
Ans: We have a very streamlined process in order to make sure we suffice to the various needs of the third parties. All you need to do is to get us introduced to them and we will do the rest
Q: What is the power consumption of this System?
Ans: Around 40 watts. Depends on the features that you select
Q: Will your company do the electrical work for us?
Ans: No. We recommend working with your electricians
Q: I have just bought a home, what would be the right time to install the system?
Ans: The earlier we are involved, the better we can help you plan your dream home with our home automation features. Ideally we would suggest to be called during the slab casting stage. Don’t panic if you feel it’s too late, we can still help you work out a solution studying your current electrical scheme
Q: Can I have a look at a live demo?
Ans: You can give a call on our board line number to fix an appointment to visit our state of the art demo centre located in Bangalore within our office premises
Q: How can I save energy and money from Home Automation?
Ans: In a typical household, it is estimated from various studies that up to 30% of electricity is lost in standby and leakage. Silvan’s Away/Vacation/Low Energy mode will switch off any device that uses standby current.
Q: Does this technology have a shelf life?
Ans: Silvan Smart Home Backend uses basic Application Programming Interface (API). APIs are a set of protocols, routines and tools for building software applications, and are adopted by leading companies worldwide. They are unlikely to become obsolete.
Q: Do I need to go for AMC?
Ans: An annual maintenance contract is always a good idea because it promises a commitment from Silvan. We also have a System Integrator Network for post-sales support.
Q: Can I buy something now & upgrade later on to a full blown Home Automation System?
Ans: Yes, you can start with a Basic Package and upgrade to more advanced features at a later stage. This will also help you get used to the new lifestyle brought about by the home automation system before adding more advanced features.
Q: How are various devices controlled in Silvan’s home automation system?
Ans: Silvan provides a variety of modules to control different types of devices. Its light control modules and dimmer modules allow on/off control and dimming control of lights and fans. Devices such as the blower unit of split ACs are controlled using Infra-Red (IR) emitters.
Q: Can I use any brand of appliances for AC, TV, Geyser for putting them under Silvan home automation control or do I need to contact you before finalising the brands?
Ans: Yes, you can. You will need an always-on broadband connection at your home. You will also need your smartphone or tablet that will run Android™ or Apple iOS™ operating systems. Your smart device will have to be equipped with basic data connectivity. Silvan’s apps also need to be downloaded and registered on these devices.
Q: Do I need to use your supplier and brand for appliances like AC, TV, Geyser and others?
Ans: For appliances such as ACs and geysers, you can use any branded appliance that can be controlled using an IR remote. In case the appliance has not been supported by Silvan, one of our technical support staff will assist you to ensure that it is supported
Q: Can all type of lights be controlled by Lighting Control system? What options of switches do I have in Light Control?
Ans: Silvan’s Home automation system can control incandescent lamps, fluorescent lamps, halogens, CFL’s and LED lamps. Both on/off and dimming control is possible for these lamps.
Q: Can Light Control be integrated with other controls?
Ans: Yes. Light controls can be integrated with other appliance controls to create mood lighting as well as lighting for other events. For example, in case of an intrusion, apart from the alarms, the lights will also automatically come on.
Q: How will I be able to control my smart home i.e through what medium?
Ans: The user interface for Silvan’s home automation system is provided by the app that runs on Android™ and Apple iOS™ smart phones and tablets. Also all the features will continue to work in the traditional way giving you an option of manual over write wherever required.
Q: What about maintenance? How easy or difficult will it be for me to maintain this system?
Ans: Home Automation is an active system and it needs to be maintained. But Silvan’s system does several things to ensure that you have a hassle-free maintenance when you install the system. For example: by allowing automation to work with any conventional switches, Silvan ensures that you do not depend on any one company for basic things like switches. The in-built fault-tolerance in the system ensures that in the event of automation system going down, all the actions in the home like operating lights, AC, opening doors, curtains etc can still be done manually. So this means that the basic services are not interrupted while maintenance has to be done. On top of it, a 24×7 Helpline from Silvan is about to go live in a few months time frame, ensuring customers to easy access to support. With proven track record of extremely high customer orientation, Silvan is one company you can trust for support.
Q: Will the system work in case of power failure?
Ans: Yes, the UPS will enable the system to work even in case of a power failure. Additionally, the system has its own backup to manage the transition from main power to diesel generator power and backup.
Q: What is the guarantee and warranty on the products and devices?
Ans: Third party devices like cameras and sensors come with their own warranty. Silvan’s Home Automation System comes with a one-year warranty. Refer to Silvan’s warranty policy for more details.

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