Q: What is the maximum and minimum distance between the visitor and CBELL for clear conversation?
Ans: We recommend maximum distance as 1 feet and minimum distance as 5 cm.
Q: What is the maximum and minimum distance between the visitor and CBELL for clear visibility in the app? (If CBELL is mounted at the height of 5ft)
Ans: We recommend maximum distance as 3 feet and minimum distance as 1ft.
Q: How many CBELL units can be added to single app in a mobile ?
Ans: Upto 4 CBELLs
Q: How many users can be connected to single CBELL at a time?
Ans: 5 users (including admin).
Q: Will the user be able to connect to the same CBELL from more than one device at a time?
Ans: No. If user tries to connect the same CBELL from an another smartphone or tablet after having connected to CBELL from a smartphone or tablet already, then app will show message ‘You are already logged in’.
Q: How many Wireless Chimes can be connected to the single CBELL unit?
Ans: Many.
Q: What is the duration of call waiting in the CBELL unit?
Ans: Call waiting duration is user configurable (1060 seconds).
Q: What is the duration of call conversation in the CBELL unit?
Ans: Call conversation duration is user configurable (10300 seconds).
Q: What is the duration of monitoring in the CBELL unit?
Ans: Monitoring duration is user configurable (10300 seconds).
Q: Will the call notification come if we minimize the app?
Ans: Yes.
Q: Will the call notification come if we close the app completely?
Ans: No.
Q: Will the user be able to change the Ring tone and Alarm tone?
Ans: Yes.
Q: What will happen if someone presses CBELL button while user is going through video feeds?(Monitoring)
Ans: The CBELL call notification will be displayed on the top of video feed screen.
Q: How many log records can the app hold?
Ans: 30 records (including Call log and Alarm log). After 30 records it will delete old logs automatically.
Q: Can the video stream be recorded?
Ans: Yes.
Q: Can we capture the snapshots?
Ans: Yes.
Q: Can we capture the snapshot while recording is ON?
Ans: Yes.
Q: Will the user be able to monitor the outdoors using CBELL?
Ans: Yes.
Q: Does the CBELL app capture snapshot automatically whenever a visitor presses the CBELL button and whenever a motion is detected?
Ans: Yes, and it will be attached to the logs.
Q: Are the Logs saved in CBELL unit or mobile device?
Ans: Mobile device.
Q: Are the Recorded video files/Snapshots saved in the CBELL unit or mobile device?
Ans: Mobile device.
Q: Will the user be able to communicate with the visitor in the monitoring mode?
Ans: Yes.
Q: Is duration of motion detection configurable in CBELL app?
Ans: Yes.
Q: If one of the user is in the call conversation, then other connected users can monitor?
Ans: Yes.
Q: Are the frame rate and resolution of video stream configurable?
Ans: No.
Q: What will happen to other users who are connected to the CBELL if when one of them answers the call?
Ans: In this case, call will be automatically disconnected in other users mobile and it will display the message ‘Another user answered the call’.
Q: What will happen to other users who are connected to the CBELL if when one of them rejects the call?
Ans: In this case, call notification will be continued in other users mobile.
Q: What will happen to other users who are connected to the CBELL and when one of them attends the alarm notification on detecting the motion?
Ans: In this case, alarm notification will be continued in other users mobile.
Q: What will happen to other users who are connected to the CBELL and when one of them rejects the alarm notification on detecting the motion?
Ans: In this case, alarm notification will be continued in other users mobile.
Q: What will happen if motion is detected during the call conversation?
Ans: The motion detection will automatically turn off during the call conversation.
Q: What will happen if visitor presses the CBELL at the same time the user receives motion detection alarm?
Ans: App will display the CBELL call push notification in the notification bar of the device.
Q: Will the user be able to enable/disable the Motion detection?
Ans: Yes.
Q: What will happen to the CBELL unit and Wireless Chime when alarm is ON?
Ans: If CBELL detects the motion then it will send alarm notification to the connected devices. But CBELL unit and Wireless Chime will not trigger any kind of alarm sound.
Q: What happens if there is not sufficient light outside area?
Ans: When there is insufficient light, CBELL will activate night vision mode. So user can view the outside area in low light condition also.
Q: Can the call be ended from CBELL unit?
Ans: No.
Q: Can CBELL be connected to the same router that the app (mobile device) is connected to? ( no internet use case)
Ans: Yes.
Q: Can we install the CBELL application in the Windows phone (Lumia)?
Ans: No, currently CBELL app is available for android and iOS.
Q: Will the user be able to delete the CBELL entry from the app?
Ans: Yes.
Q: Can we connect electronic lock and unlock it from CBELL app?
Ans: Yes.